We must follow a Know Your Customer (KYC) process in order to properly identify you.

This identity check is limited to specific forms of information, such as your name, address, phone number and an identification document.

We need these documents since we are registered as a Money Services Business (MSB) that must adhere to the rules and regulations set forth by the Financial Transactions and Reports Analysis Center of Canada (FINTRAC) and the Autorité des Marchés Financiers (AMF) in Quebec.

We must fulfill specific obligations as required by the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated Regulations, to help combat money laundering and terrorist activity financing in Canada.

Your information is safe. We keep all documents and information collected in an encrypted database and only hold onto them for the minimum amount of time required to fulfill our obligations before destroying them.

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